Hewlett Packard Enterprises – Structuring a Desktop Transformation Agreement for Delivery Confidence
Client Types Supplier
Life Cycle Stage Contracting & Negotiation
Sectors Public Sector & Government, Technology & Digital
Pain point:
“Are we confident our contract terms fully reflect the delivery model and protect us from future risk?”
See how Clear supported contract negotiation to align scope, pricing and obligations for a major public sector transformation programme.
Commercial Outcome
Secured commercially robust and deliverable contract terms for a large-scale desktop transformation programme
Strengthened alignment between service scope, pricing mechanisms and contractual obligations
Reduced commercial and delivery risk through clear definition of responsibilities, dependencies and performance measures
Established a strong contractual foundation for successful long-term service delivery
Situation
Hewlett Packard Enterprise (HPE) was engaged in a major desktop transformation programme for the Department for Work and Pensions (DWP), involving large-scale technology deployment and service transformation across a complex public sector environment.
The contract required careful negotiation to balance commercial competitiveness with delivery certainty, particularly given the scale of the programme, multiple stakeholders and dependencies across service components.
There was a need to ensure that contractual terms accurately reflected the delivery model, clearly defined responsibilities and mitigated the risk of future disputes, cost exposure or performance challenges.
Clear Consulting was engaged to provide contract management, procurement and negotiation expertise to support the successful structuring and agreement of the contract.
Objectives
Support negotiation of commercially balanced and deliverable contract terms
Align service scope, pricing structures and contractual obligations
Define clear responsibilities, dependencies and performance measures
Mitigate contractual and commercial risks prior to contract signature
Establish a strong foundation for effective contract management post-award
Services
Commercial Contract Negotiation
Provided strategic support during contract negotiations with the Department for Work and Pensions
Advised on commercial positioning, risk allocation and negotiation strategy
Contract Structuring and Risk Management
Reviewed and shaped contractual terms to ensure clarity of scope, deliverables and obligations
Identified and mitigated key contractual risks and commercial exposures
Alignment of Delivery and Commercial Model
Ensured alignment between technical delivery model, pricing mechanisms and contractual commitments
Supported definition of service levels, performance measures and acceptance criteria
Procurement and Commercial Advisory
Provided public sector procurement insight and commercial guidance
Supported stakeholder alignment across commercial, delivery and client teams
Achievements
Achieved agreement of commercially robust and deliverable contract terms
Reduced risk of future disputes through clearer contractual definitions and governance structures
Strengthened commercial governance and contractual clarity at contract award
Enabled successful mobilisation of a complex desktop transformation programme
Supported a collaborative and sustainable client-supplier relationship
Are we confident our contract terms fully reflect the delivery model and protect us from future risk?
