Thales – Improving Commercial Oversight Across a Defence Technology Programme
Client Types Supplier
Life Cycle Stage In-Life Management & Governance
Sectors Defence & Security
Pain point:
Are we maintaining commercial control of our contract, or are change, delay and claims putting value at risk?
See how Clear provided embedded commercial leadership to protect value, manage risk and strengthen contract governance on a complex defence programme.
Commercial Outcome
Strengthened commercial control and governance across a high-security defence contract
Protected contract value through effective management of change, delay and claims
Reduced commercial risk through structured contract administration and escalation processes
Improved supplier performance and contractual compliance through active management of SLAs and service credits
Situation
Thales Group required experienced commercial leadership to manage a complex, high-security defence contract with the Australian Air Force.
The programme involved advanced technology services delivered within a highly regulated and operationally critical environment. The contract required disciplined administration, active management of service performance, and robust handling of change, delay and claims.
Without structured commercial oversight, there was a risk of value leakage, disputed entitlements, and misalignment between contractual obligations and operational delivery.
Clear Consulting was engaged as Interim Senior Commercial Manager to provide end-to-end contract management across the lifecycle, ensuring commercial control, compliance and effective issue resolution.
Objectives
Provide senior commercial leadership across contract management activities
Ensure robust contract administration and governance
Manage service performance, SLAs and service credits
Control change, delay and claims to protect commercial position
Resolve disputes and escalate critical issues effectively
Maintain alignment between contractual obligations and operational delivery
Services
End-to-End Commercial Contract Management
Embedded as Interim Senior Commercial Manager within the Thales Group team
Managed contract performance, obligations and governance across the lifecycle
Contract Administration and Performance Management
Administered contract provisions, including service levels and service credit regimes
Monitored delivery performance and ensured contractual compliance
