Accenture – Strengthening Commercial position in Application Development Services Contract
Client Types Buyer
Life Cycle Stage Contracting & Negotiation
Sectors Healthcare, Public Sector & Government, Technology & Digital
Pain point:
“Are we confident that our contract terms are commercially robust, balanced and deliverable before we sign?”
See how Clear supported contract negotiation to align commercial objectives with delivery reality and reduce future risk.
Commercial Outcome
Secured commercially robust and deliverable contract terms for a strategic application development engagement
Strengthened alignment between commercial model, delivery capability and contractual obligations
Reduced contractual risk through clear definition of scope, responsibilities and performance mechanisms
Enabled a balanced commercial position supporting long-term client relationship and service delivery
Situation
Accenture was engaged in negotiating a major application development contract with Nationwide Building Society, requiring careful alignment between commercial objectives, delivery capability and contractual commitments.
The engagement involved complex service requirements, evolving scope and the need to ensure that contractual terms were both commercially competitive and operationally deliverable. There was a risk of misalignment between proposed delivery models and contractual obligations, which could lead to future disputes, performance issues or value leakage.
Clear Consulting was engaged to provide contract management, procurement and negotiation expertise to support the successful structuring and agreement of the contract.
Objectives
Support negotiation of commercially robust and balanced contract terms
Ensure alignment between delivery model, pricing structure and contractual obligations
Define clear scope, responsibilities and performance measures
Mitigate contractual and commercial risks prior to contract signature
Establish a strong foundation for effective contract management post-award
Services
Commercial Contract Negotiation
Provided strategic support during contract negotiations with Nationwide Building Society
Advised on commercial positioning, risk allocation and negotiation priorities
Contract Structuring and Risk Management
Reviewed and shaped contractual terms to ensure clarity of scope, obligations and deliverables
Identified and mitigated key commercial and contractual risks
Alignment of Delivery and Commercial Model
Ensured alignment between service delivery model, pricing mechanisms and contractual commitments
Supported definition of performance measures and service expectations
Procurement and Commercial Advisory
Provided procurement insight and commercial guidance throughout the negotiation process
Supported stakeholder alignment across commercial, delivery and client teams
Achievements
Achieved agreement of commercially balanced and deliverable contract terms
Reduced risk of future disputes through clearer definition of obligations and responsibilities
Strengthened commercial governance and contractual clarity at contract award
Supported a strong and sustainable client relationship through pragmatic and collaborative negotiation
Established a robust contractual foundation for successful long-term service delivery
Are we confident that our contract terms are commercially robust, balanced and deliverable before we sign?
